Governance Reform Dashboard
A public, always-on view of governance performance. Numbers below are illustrative and represent NGRP-proposed indicators for a nationwide accountability platform.
Files pending decisions across state and central departments. Lower is better; NGRP targets a 30% reduction in 24 months.
Median time to close a citizen or business approval request. Target: under 15 days for the top 50 services.
Share of completed public works with contractor payments cleared within 30 days.
Share of citizen grievances closed within the published SLA across major departments.
Composite score of speed, accuracy and citizen satisfaction across 42 departments.
Share of public procurements published with full documentation on an open portal.
Department Performance Leaderboard
Composite score based on speed, accuracy and citizen satisfaction (0–100).
| Rank | Department | Score | Trend |
|---|---|---|---|
| #1 | Municipal Services | 82 | up |
| #2 | Revenue & Land Records | 78 | up |
| #3 | Transport | 74 | flat |
| #4 | Public Works | 71 | up |
| #5 | Health & Family Welfare | 70 | up |
| #6 | Education | 68 | flat |
| #7 | Agriculture | 64 | up |
| #8 | Energy & Power | 61 | down |
| #9 | Urban Development | 58 | flat |
| #10 | Environment & Forests | 55 | up |